physical infrastructure is a tool we manage for our communities to use, not an end in itself

Good Infrastructure Management is largely invisible: what our communities need is physical infrastructure that works, that someone is taking care of without them tripping over it

Infrastructure is complex: there are few easy decisions in physical infrastructure, which means we need all the knowledge, critical thinking and evidence we can muster

Taking Responsibility for Connection: our communities have delegated the management to us – including the worrying about the systems, the future, and change

Thinking as a Steward: the assets are in no sense ours to do what we like with, or in service to our own interests

Asking the Right Questions: why are we doing this, what happens next, what are we choosing not to do, who benefits?

We Need Our People: we ourselves are dependent on the people who work for us also to make good use of their range of knowledge and experience